Factory · Tour
Audit us before you place the order
Buyers who cannot travel still need to verify who they are dealing with. Book a live video walkthrough of the line running your order, arrange a site visit, or ask for the audit criteria we apply to every partner mill.
Six ways to verify us
None of these require you to have placed an order. A buyer verifying a supplier before committing is doing their job properly, and we would rather answer the questions now than after the deposit.
Live video walkthrough
A scheduled video call with the line running your product. You choose what to look at — yarn store, knitting floor, linking, boarding, packing, inspection bench. Usually 30–45 minutes.
Book a slot →In-person site visit
If you are travelling in China, we will arrange a visit to the production site for your order. Tell us your dates and we will match them to the production schedule so you see the real thing running.
Arrange a visit →Third-party inspection
SGS, Intertek, Bureau Veritas or your own appointed inspector. We schedule production so the inspection can happen without pushing the dispatch date.
Request inspection →Partner mill audit criteria
The checklist we apply before placing any work with a mill: capacity, machinery condition, yarn sourcing, QC process, documentation and working conditions.
Request the criteria →Certificate and audit reports
OEKO-TEX, ISO 9001 and material certificates supplied on request; BSCI and SMETA audit reports shared under NDA.
See certifications →Sample inspection report
Ask for an example AQL 2.5 inspection report with photographs and the defect classification sheet, so you know exactly what you will receive.
See QC process →What you can actually check
Questions worth asking any supplier, including us
These are the questions that separate a supplier who controls production from one who forwards your order. We will answer all of them in writing.
- Who physically makes the product, and where? — name the site, not the country
- Who owns the specification the line is running to? — ours, and you approve it
- Who inspects it, and to what standard? — our QC team, AQL 2.5, with a photo report
- What happens if the goods do not match the sample? — replacement or credit note
- Can we have the inspection report before dispatch? — yes, before the balance is due
- Who is the supplier of record if something goes wrong? — SOXMILL, not a mill you have never met
Why we encourage this
We will show you a line you did not ask about
A walkthrough is not a curated showreel. If you want to see the yarn store or the inspection bench rather than the knitting floor, that is what we will show you.
Verification without a plane ticket
Most of our buyers are in the Middle East, Europe and North America. A scheduled video call with production running reaches the same conclusion as a site visit, at far lower cost.
Audit access as standard, not as a favour
Third-party inspection and audit access are part of how we operate. We schedule production around the inspection rather than resisting it.
We will tell you what we are not
SOXMILL is a sourcing company, not a mill owner. If that is not what you want in a supplier, we would rather you knew now — and we will say so on the first call.
Frequently asked questions
Can we audit the production site?
Yes. Third-party inspections (SGS, Intertek, Bureau Veritas), a pre-shipment site visit, or a live video walkthrough of the line running your order — all available. We also share the audit criteria we apply to every partner mill.
Do you own the factory that produces our order?
No — and we are deliberately clear about it. SOXMILL is the brand and the sourcing entity of Beijing Haifu Supply Chain Co., Ltd. Production runs through a network of partner mills in China that we audit and qualify before a single order is placed. We hold the specification, the QC chain, the documentation and the commercial responsibility. That is the part most buyers actually care about: somebody accountable when something goes wrong.
Can I visit the production site in person?
Yes. Tell us your travel dates and we will match them to the production schedule so you see your product actually running rather than an empty floor. We will also be clear in advance about which site your order is being produced at.
How is a video walkthrough arranged?
Request a slot through the contact form or WhatsApp, tell us what you want to see, and we will schedule it against production. Usually 30–45 minutes with the production team present so technical questions get answered directly rather than relayed.
How do you control quality?
One accountable QC chain from yarn to carton: yarn lot inspection on arrival, inline checks at knitting, linking, boarding and pairing, then AQL 2.5 final inspection with a photo report on every shipment. Our lab tests colourfastness (ISO 105), dimensional stability (±3% after five washes), pilling (ISO 12945-2) and mmHg pressure for compression styles.
Which certifications apply to your production?
OEKO-TEX® Standard 100, ISO 9001:2015, BSCI, SMETA 4-Pillar. Materials include GOTS organic cotton · RWS merino wool · GRS recycled polyester · bamboo, modal, combed and mercerized cotton · wicking polyamide blends. Certificates are shared on request, and third-party audits by SGS, Intertek or Bureau Veritas are welcome before shipment.
Book a live walkthrough.
Tell us what you want to see and when. We will schedule it against production so the line is running your product.