The short answer

  1. A pre-production sample takes 7–10 days (5–7 for sublimation-printed, 10–14 for underwear).
  2. The sample fee is refunded in full when the bulk order is placed, and revisions are free until you approve it.
  3. Bulk production is 18–28 days from deposit and sample approval, depending on construction.
  4. A realistic first order from brief to dispatch is 6–8 weeks.
  5. The most common cause of delay is a late input — artwork, label copy or packaging approval — not slow production.

The realistic timeline for a first order

From your first message to a shipped order, plan for six to eight weeks. Here is the breakdown and, more usefully, what has to happen from you at each stage for it to hold.

  • Week 1 — enquiry to quotation. 48 hours for an itemized quote, then a day or two of questions and confirmation. From you: artwork or a reference sock, quantity, market, and a target price if you have one.
  • Week 1–2 — specification and digital mock-up. We convert your requirement into a written specification and a digital mock-up. From you: approval of the mock-up, and Pantone references if colour is critical.
  • Week 2–3 — sampling. A physical pre-production sample in 7–10 days, shipped by express with a specification sheet. From you: prompt feedback. Every day of delay here is a day on the back of the order.
  • Week 3–4 — revisions and approval. Revisions are free; two rounds is typical. From you: approval against the sample reference, in writing. This is the gate that locks the specification.
  • Week 4–7 — bulk production. 18–28 days with inline inspection and a weekly photo and video report. From you: the deposit, and confirmation of the shipping address and window.
  • Week 7–8 — inspection and dispatch. AQL 2.5 final inspection with photo report, then export documents and dispatch. From you: approval of the inspection report and the balance payment.

What determines production lead time

Four things, in order of impact:

  • Construction complexity. A plain rib at 144N knits faster than a six-colour jacquard at 200N. Cushioning and terry use more yarn and more machine time.
  • Yarn availability. Standard combed cotton and common polyamide blends are usually on hand. Merino and certified yarns (GOTS, GRS, RWS) carry a yarn lead time of their own.
  • Order quantity. 500 pairs and 50,000 pairs do not take the same time, though the relationship is not linear — most of the time is in setup and finishing.
  • Finishing and inspection. Compression socks need pressure testing per batch, which adds time. Rigid gift packaging adds assembly time.

Where the time actually goes wrong

In our experience, delays are nearly always inputs rather than production. The four that account for most of them:

  1. A specification change after sample approval. This restarts the sample chain, and it is why we treat sample approval as a formal gate.
  2. Artwork or label copy arriving late. Labels have to be printed and prepared before packing, and packing is at the end of the line.
  3. Packaging approval arriving after production has started. Packaging runs in parallel with production, and only if it is approved in time.
  4. Certified yarn lead time being discovered late. If your product needs GOTS or GRS yarn, that lead time belongs in the plan from day one.

None of these are dramatic. All of them cost a week each, and three of them together cost a season.

What a sample actually costs

A pre-production sample is not free, because it consumes a pattern, a machine setup and yarn. It is quoted per style and refunded in full when the bulk order is placed. Revisions before approval are free. That structure exists so the cost of testing is your time rather than your budget — which is why we would rather do two sample rounds than have you approve something you are not sure about.

How to protect your date

  • Approve the digital mock-up quickly. It is a one-day decision that protects a week.
  • Send artwork in vector format with Pantone references at the sampling stage, not after.
  • Decide the packaging on the trial order, so the reorder needs no change.
  • Give us your delivery date at the beginning, not after the sample is approved.
  • Ask for the dated production plan and check the milestones against your own calendar.